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Store Policies

In-Store Pickup

In-store pickup is free for all items, including bikes. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Home Delivery For E-Bikes

We offer home delivery services of complete e-bikes to qualifying areas. If your bike is in stock, please allow up to 72 hours for process and delivery. Delivery radius applies to the radius from our San Jose, CA location. Bikes coming from the supplier's warehouse may be longer.

*We can arrange delivery services for non E-Bike orders. A delivery fee of $50.00 will apply to non E-Bike orders if Standard Shipping is not available.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

Returns

  • In stock items may be returned within 30 days from purchase with original receipt.

  • No refunds or returns on special orders, tools chemicals or electrical items.

  • Restock fee may apply to some returns.

  • No refunds or exchanges on sale items.

  • Refund will be applied to the original form of payment. Refund amounts exceeding $50.00 will be paid by check via mail.

  • Product must be new or like new condition in order to return.

  • Charges: Customer is responsible for any shipping costs related to the return.

  • Refund Contact Info: Contact us in-store, over the phone or by email for a refund. You can find store hours, address, email and phone number on our store details page.